Subject: Tech Support Candidate - Aditi Tripathi
From: Aditi Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 12:39:01 -0400

| | Tech Support Test

Name | Aditi Tripathi
E-mail | [email-masked]
Phone Number | (+91) 8318320848
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Technical Support Engineer | 28/09/2021 | 26000
Previous Employer 2 | HCL | Service Desk Analyst | 24/05/2021 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check the internet connection
Second we can try on another browser to check if the same website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In phone go to settings option then there’s a option Bluetooth ( on it )
And then check the switch on the speaker and check the name of the speaker coming in list

What according to you makes you a good candidate for customer service or technical support job?

As i have a 1 year 6months of experience in technical support of international users.
I can handle a customer over a call and understand them better now .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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