Subject: Tech Support Candidate - Sachin Pandey
From: Sachin Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 11:48:37 -0400

| | Tech Support Test

Name | Sachin Pandey
E-mail | [email-masked]
Phone Number | (011) 7091705900
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rilapp Technology | Technical Support Engineer | 3rd Oct 2021 | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check network.
Then we will check whether typing http or https.
Also we will check whether this site is blocked in our organization.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | We will switch on the speaker. Then we will press the bluetooth button of speaker. Now we will switch on the bluetooth in our phone. Now we will start pairing. It's done now.
What according to you makes you a good candidate for customer service or technical support job? | Both
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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