Subject: English Language Test - Greetwin Rayen
From: Greetwin Rayen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 10:14:31 -0400

| | Foreign Language Screening Test

Name | Greetwin Rayen    /  (91) 9790484923    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/madam! First of all I apologize for the inconvenience occurred from your side.
We have cancelled the order you placed since the address was not found so we will be sending you another link to your mail for further order . Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hi sir, I would like to look the damage of the product you received and we will get back to you. Thanks for contacting us.

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