Subject: English Language Test - Fathima Huda PV
From: Fathima Huda PV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 09:48:11 -0400

| | Foreign Language Screening Test

Name | Fathima Huda PV    /  (+91) 9846266443    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: (customer mail ID)
From: (our mail ID)

Subject : response to your query

Hi  Madom,
We're sorry that we couldn't deliver you the product as the address you have given is wrong. Please check the address again and give the correct address.

Thank you, keep shopping.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We're sorry to know that you are unsatisfied with the product. However, we can take decisions only according to the policy of the company. We can send you technicians to detect the deffect.

Thank you.

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