Subject: Re: English Language Test - Tarun Rawat
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Sat, 23 Oct 2021 12:38:56 +0000

That’s ok

Sent from my iPhone

On 23 Oct 2021, at 18:08, Ashish Dabral <[email-masked]> wrote:

He is not ready for 45 days.

Regards,
Ashish Dabral

________________________________
From: "Deeksha" <[email-masked]>
To: "Ashish Dabral" <[email-masked]>
Sent: Saturday, October 23, 2021 6:04:27 PM
Subject: FW: English Language Test - Tarun Rawat

Offer him for 45 days for landmark, starting 1st nov, offer 18, max 20 in hand

From: Tarun Rawat <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 21 October 2021 at 9:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Tarun Rawat

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Tarun Rawat    /  (0120) 8700587395    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Sir/Mam,

I would like to really apologize for the delayed delivery of your product due to some misunderstandings, that had to be cleared. Actually, we tried to reach at your location to give you your order but unfortunately our delivery boy is unable to find your location due to some mistake on the address mentioned on the courier . He also tried to contact you but call not connected . So, I request you to kindly check and set  your delivery location again and we will deliver your order as soon as possible.

Please feel free to contact us if you need help with anything else.

Sincerely

Tarun

Thank You.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Mr Abdul,

We regret that you have received a defective product. Please accept my apologies on the behalf of my company for the inconvenience caused. We have a strict quality check procedure in place that ensures that no defective product escapes our eyes.

We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective TV cabinet and will provide you a new one  in return.

Please accept our apologies for the inconvenience caused and feel free to contact us if you need help with anything else.

Sincerely

Tarun