Subject: English Language Test - Harleen kaur
From: Harleen kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 08:32:11 -0400

| | Foreign Language Screening Test

Name | Harleen kaur    /  (011) 7042517754    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks for reaching out and I apologize for why it happened I'm taking too long I'd apologize for my inadequacies but a solution to your concern is to provide a different address where we can send the courier as The last address which you provided were wrong and as per the policy we require a complete address or a different address where we can send the courier.

Feel free to contact for more questions.

Regards
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for reaching out and I apologize for inconvenienced caused however l would request you to send me a screenshot of the cabinet so that we can escalate it to concern team and get your concern fix as soon as possible.

Feel free to contact us for any concern.

Regards
Homebox team

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