Subject: English Language Test - Tanishq Rajput
From: Tanishq Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 08:02:04 -0400

| | Foreign Language Screening Test

Name | Tanishq Rajput    /  (+91) 7455895234    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Sorry for the delay in shipping of your order.

This is to inform you that the address to which your parcel is to be delivered is found wrong.

Please re-check the address and provide an appropriate one.

Thank You.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Sorry for the inconvenience.

We will surely replace the unit as soon as possible.

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