Subject: Tech Support Candidate - Amit Jha
From: Amit Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 07:55:36 -0400

| | Tech Support Test

Name | Amit Jha
E-mail | [email-masked]
Phone Number | (011) 9999119742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rezig technology | CSM | |
Previous Employer 1 | Peoplestromg hr services | CSM | 19 Oct 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will call to customers and troubleshoot with those steps.
1: I will ask to customers sir are not open only this website or any.
2: If customers said this only this website then ask to customers clear there browser history ,cookies and temp file then ask to customers websites working or not.
3: if it not working tell them process how to ping the website and check in firewalls setting.

Step 2
If customer said all the website not working then tell them process ping the gateway and website . Also tell the process how to check internet settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: enable the Bluetooth in mobile phone.
2 : on the Bluetooth device for pair with mobile.
3: after enable the Bluetooth go to the phone setting Bluetooth option then select available device and pair with mobile.

What according to you makes you a good candidate for customer service or technical support job?

In customer support or services always listen to customers issue because I good listener give proper solutions and able to give proper solutions to our customers.

Always understand the customers pain area and provide them permanent or temp solutions as per situation or requirement.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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