Subject: English Language Test - Pasumarthi Veeresh
From: Pasumarthi Veeresh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 07:55:33 -0400

| | Foreign Language Screening Test

Name | Pasumarthi Veeresh    /  (949) 3991196    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,

I'm so sorry that you had a negative experience won our deliverydelay. I've looked into the issue, and it seems that our delivery executive was unable find the address that you have provided so can you please confirm your delivery address and i will update it from our side.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,

Veeresh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I'm so sorry that you had a negative experience with product. I've looked into the issue, and it seems that the product was damaged duringthe delivery i have understood the issue and iam scheduling an replacement for the product that you ordered.

I've forwarded this issue to head of the delivery department. In the meantime, I'd like to offer a replacement for the inconvenience and will be checking in with you in a few days to update you on the status of issue.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Best,

Veeresh

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