Subject: Tech Support Candidate - Kunal Rajak
From: Kunal Rajak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 06:13:53 -0400

| | Tech Support Test

Name | Kunal Rajak
E-mail | [email-masked]
Phone Number | (91) 7004001711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lohardaga, Jharkhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
New Technology in IT industry

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | |
Previous Employer 1 | NA | NA | |
Previous Employer 2 | NA | NA | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will perform various techniques to open the particular website such as -
1) If the particular website is not open then I go to  incognito tab and try  open it .
2) I will click 3 dot button which is located in right side of every browser then I will clear history ,cache and cookies then try to open website.
3) I  will open other web browser like mozilla or internet explorer to cross check  that website is down for everybody or Just Me.
4)  I will restart the laptop or computer then make sure the internet connection is properly connected and work or not.
4) If the website is not secure but I want to open it then I will click advance option go further.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Swipe down from the top of the screen.
2)Touch and hold Bluetooth .
3)Tap Pair new device.
4)If I don't find Pair new device, check under "Available devices" or tap More  and then Refresh.
5)Tap the name of the Bluetooth device I want to pair with my device.
If paired then device arises a specific sound such like "paired" .

What according to you makes you a good candidate for customer service or technical support job? | I think Its all about positive attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well and Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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