Subject: Tech Support Candidate - Yuvraj Arora
From: Yuvraj Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:53:31 -0400

| | Tech Support Test

Name | Yuvraj Arora
E-mail | [email-masked]
Phone Number | (+91) 8920995054
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VALUEFIRST DIGITAL MEDIA PVT LTD | Associate customer experience | Present | 36000
Previous Employer 1 | TELEPERFORMANCE(CRM SERVICES PVT LTD) | Lead technical support associate | 05.12.2021 | 27000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly will check the error description.
2. Follow the steps accordingly.
3. Troubleshoot the error with possible workarounds.
4. If unable to troubleshoot the error there is something typical or critical then will find alternatives of same.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of the phone.

Turn on the Bluetooth of the Bluetooth speaker.

(select Bluetooth mode other than aux or radio mode)

Click on pair once the Bluetooth device is searched on the mobile phone.

If successfully paired Bluetooth device will make sound. (connected)

Will play any music or sound to test the connection.

What according to you makes you a good candidate for customer service or technical support job?

Quick learner.

Tech-savvy.

Willingness to solve or troubleshoot issues with empathy.

Belive in customer satisfaction for business growth and company's image in the market.

Can preach and console the customer.

Have knowledge about after product service required as a customer once product sold.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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