Subject: Tech Support Candidate - Deepak Thakur
From: Deepak Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:47:06 -0400

| | Tech Support Test

Name | Deepak Thakur
E-mail | [email-masked]
Phone Number | (910099) 7563813767
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers Pvt Ltd | Technical support Engineer L1 | 2 months notice period | 16300
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check internet connectivity and I will check proxy settings and also I will check firewalls settings and windows defender settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I have to on bluetooth in my device as well as bluetooth speaker also
Then I will click on pair device and there I will see the bluetooth speaker host name and with that I can connect bluetooth speaker with my phone.

What according to you makes you a good candidate for customer service or technical support job? | I have very good technical skills and I have 2 years of experience in this field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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