Subject: English Language Test - Rituraj Tripathi
From: Rituraj Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:47:05 -0400

| | Foreign Language Screening Test

Name | Rituraj Tripathi    /  (+91) 9315416437    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening Sir/Mam,

We are really sorry to inform you that the  order placed by you was returned. The address provided was wrong and hence the order couldn't be delivered.

You can try placing the order again and we are really sorry for all the inconvenience caused.

Thankyou,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Evening Sir,

We are really sorry to hear about the inconvenience caused. We would try our best to help you.

A return shipping has been created for the TV. Once it reaches back to us and we rectify the issue, you will be contacted by our team as soon as possible.

The TV will be picked up with in two buisness days.

Thankyou
Homebox Team

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