Subject: English Language Test - Aayush Chaudhary
From: Aayush Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:46:17 -0400

| | Foreign Language Screening Test

Name | Aayush Chaudhary    /  (91) 9212577955    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz,

We totally understand your concern and will surely help you out from this. However, we just checked your order details and found that the delivery address you had entered is incorrect please provide us the correct delivery address so that we can update it and once you send us the correct address, your order will be delivered to you within next 48 hours.
If there's anything else please let us know.

Thankyou
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We totally understand your concern that the tv cabinet has scratches on it. We apologise for the inconvenience caused however, as a goodwill gesture we are sending you another tv cabinet. Our installation team will contact you within next 24 working hours. Please let them know the desired time you want it to be installed again.
If there's anything in which we can help you then please let us know.

Thankyou
Xyz

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