Subject: English Language Test - Lode Rakesh
From: Lode Rakesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:41:30 -0400

| | Foreign Language Screening Test

Name | Lode Rakesh    /  (500070) 9703794032    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir
Your order has been
Not Devliery I will check the status and I get back u sir
There is issue with delivery person he has went to wrong address your order will be replace in 2 days with correct address
Thanks u sir

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir
We will check the product and we can get back with full details
Hlo sir
The order be replaced or it may be repair.
The support team will get back wth new product or same repair product
Sorry sir we resolve in2 days
Thank you sir

| |