Subject: Tech Support Candidate - Ankur Mangal
From: Ankur Mangal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 05:38:01 -0400

| | Tech Support Test

Name | Ankur Mangal
E-mail | [email-masked]
Phone Number | (+91) 7988148917
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GHAZIABAD
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | ERP SUPPORT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edunext Technologies Pvt Ltd | Support executive | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, I will check internet connection
2. If it's not, then I will check connectivity is there or not

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Phone setting - Bluetooth - Pair
What according to you makes you a good candidate for customer service or technical support job? | I have 4 years experience in customer support
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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