Subject: English Language Test - shoukath ali eranikkal
From: shoukath ali eranikkal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 04:10:39 -0400

| | Foreign Language Screening Test

Name | shoukath ali eranikkal    /  (91) 9544884808    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sir/mam
we tried our best  to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact you. kindly set and check your delivery location again and call on 9 to pick your order.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi  namitha

I’m sorry for the trouble you’ve been having with TV Cabinet. My team and I are doing everything we can to resolve this as fast as possible.

[Your name]

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