Subject: English Language Test - Vikas Maurya
From: Vikas Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 03:41:20 -0400

| | Foreign Language Screening Test

Name | Vikas Maurya    /  (78604) 68570    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xxx(customer name)
My courrier partner had tried many times yo deliver your handbag but he was unable to find your correct address.please cancel order and reorder with right address

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul
Thanks for giving this in my knowledge
My installing team will visit immediate at your address . after inspection they will take right decision of returning .replacing,or again installing by some maintaining .please keep patience

Warms&thanks
Company team

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