Subject: Tech Support Candidate - Faisal ata
From: Faisal ata <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 02:47:57 -0400

| | Tech Support Test

Name | Faisal ata
E-mail | [email-masked]
Phone Number | (86505) 03759
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
LAN WAN

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies | ANALYST | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | fIRST I WILL CHECK THE WEBSITE IF THE CORRECT WEBSITE IS ENTERERED OR NOT. THEN TRY CHECK OUT MY INTERNET CONNECTION WHETHER IT IS WORKING OR NOT. IF ALL THESE ARE IN CORRECT CONDITION . THEN TRY CHECK WITH DIFFRENT BROWSERS AND THEN IF FOUND A CORE TECHNICAL ISSUE THEN LOCKED A CALL FOR FOR CORE TECHNICAL PERSON USING THE TOOL
Please list the steps to connect a Bluetooth speaker to your mobile phone. | FIRST OPEN BLUETOOTH SPEAKER AND THE OPEN BLUETOOTH OF UR PHONE. IF YOUR BLUETOOTH SPEAKER IS SHOWING OVER THERE THEN TAP ON CONNECT
What according to you makes you a good candidate for customer service or technical support job? | AS I AM HOLDING THE OVERALL EXPERIENCE IN THE SAME FIELD.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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