Subject: Fwd: English Language Test - Bharat Bhattacharya
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Date: Fri, 22 Oct 2021 23:04:55 -0700 (MST)

Hi Maám, 

He is Shivangi's Brother. 

Regards, 
Ashish Dabral 

From: "Bharat Bhattacharya" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "ufaq zareen" <[email-masked]> 
Sent: Friday, October 22, 2021 10:09:35 PM 
Subject: English Language Test - Bharat Bhattacharya 

	
	
			Foreign Language Screening Test 
		Name 	Bharat Bhattacharya / (91) 9622037364 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear sir , 

Thankyou for choosing babyshop.com to fulfil your requirements. 

We are sorry to hear that you have not yet recieved your order. The order was shipped and handed over to the courier company the same day, you placed this order. However, for some reasons , the courier company seems to have difficulty locating your address. Please check your address , or provide us with some other address, to recieve your package. 

We deeply regret for the inconvenience caused. 

Warm regards, 
Babyshop.com 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Apologies for the inconvenience caused to you because of a fault at our end and thankyou for your patience. We are looking into this matter and will do the needful as soon as possible. 

Warm regards, 
Babyshop.com