Subject: Daily performance summary for LiveSalesman team for Oct 22nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Oct 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 22nd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 10 | 0 | 0 | 10
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 4 | 3 | 12 | 0 | 2 | 21
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 5 | 0 | 8 | 0 | 10 | 23
Abu Sufian | 0 | 2 | 13 | 0 | 0 | 15
Jok Kuol | 0 | 2 | 10 | 0 | 3 | 15
Waseem Ahemad . Khan | 0 | 1 | 32 | 0 | 0 | 33
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 8 | 85 | 0 | 16 | 118

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 15
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 25
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 23
| Other Enquiry | (blank) | 1
| | Store Availability | 8
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Product Specification | 32
PreSales Total | | | 67
Grand Total | | | 93

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 6 | 0 | 0 | 0 | 0 | 0 | 6

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 1 | 1 | 0 | 1 | 4
Jok Kuol | 9 | 3 | 0 | 1 | 1 | 1 | 15
Ankit Kumar | 9 | 3 | 0 | 0 | 1 | 3 | 16
Waseem Ahemad . Khan | 4 | 3 | 0 | 2 | 0 | 1 | 10
RAMI KASSAM | 3 | 4 | 2 | 2 | 2 | 0 | 13
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 0 | 0 | 2
Abu Sufian | 2 | 1 | 1 | 0 | 0 | 0 | 4
Grand Total | 28 | 15 | 4 | 7 | 4 | 6 | 64

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 0 | 0 | 1 | 0 | 2 | 9
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 1 | 2 | 1 | 1 | 6
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 1 | 0 | 1 | 0 | 0 | 0 | 2
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 1 | 2 | 3 | 2 | 3 | 21

Please feel free to reach out for any further clarifications.