Subject: English Language Test - Shalini Sharma
From: Shalini Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 16:45:18 -0400

| | Foreign Language Screening Test

Name | Shalini Sharma    /  (91) 8076606537    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hello sir,

as per your query your order has been dispatched our delivery partner trying to delivered your order but your address is wrong . please send a mail to us with your correct address and mobile no. .so that we can delivered your order as given desired time.

Thanks
Customer support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

we're sorry sir for your inconvenience ,you told that after installation you noticed that some scratches on cabinet , sir could you please share the cabinet pic which had you purchased.so that. we will solve your issue as soon as possible.

Thanks
Homebox Team

| |