Subject: English Language Test - Mf Irshad
From: Mf Irshad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 15:18:55 -0400

| | Foreign Language Screening Test

Name | Mf Irshad    /  (+91) 8743078735    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
Greeting from........
I would like to say that your product has been shipped. but your address was incorrect because we couldn't deliver your product, Please mention the correct address for delivery.

Thanks & Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
Greeting from.......
I want to say that don't worry. Replacement option is available on our site.please visit our site and choose the replacement option within 7 days your product will be replace. Sorry for inconvenience.

Thanks & Regards

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