Subject: Arabic Language Test - Mohammad Raghib
From: Mohammad Raghib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 15:16:45 -0400

| | Foreign Language Screening Test

Name | Mohammad Raghib    /  (91) 9058463984    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear xyz.
Hope you are doing well,
Sorry for inconvenience I just checked your order status, your order failed to deliver due to wrong address, requesting you to provide us updated adress so we will able to deliver your order as soon as possible.
Regards
Customer service representative of x

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear Abdul,
We are sorry to hear that, let us check with our installation team get back to you as soon as possible, thanks for your patience.
Regards.

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