Subject: English Language Test - Shubham Saxena
From: Shubham Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 09:14:07 -0400

| | Foreign Language Screening Test

Name | Shubham Saxena    /  (91) 9568087573    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer name,

I'm sorry about the delay in the delivery of your product , it seams like  there has bean a mistake with the address you provided because according to the courier company your product was dispatched to the address given and they find no one there so I request you to resend the correct address by replying to this mail as soon aa possible. Once again sorry for the inconvenience .

Best wishes ,
my name
company name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

I'm sorry about the quality that of product that you received kindly mail the (image of bill, product number of the  Tv, and preferred time of pickup, address ) your product will be replaced within 4-5 working days .

Best wishes ,

My name

Homebox

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