Subject: English Language Test - Ameer Shuhail KS
From: Ameer Shuhail KS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 09:11:31 -0400

| | Foreign Language Screening Test

Name | Ameer Shuhail KS     /  (91) 9605051246    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer name,

After wishing you a good day.

Sorry for the inconvenience. We can see that you have given a wrong address to the courier. The courier tried to reach out to you but they couldn’t find your proper address. We were unable to place the order to due to wrong address. So kindly provide the proper that help us to reach out to you soonest. Feel free to reach out us for your any concerns and queries.Thank you for the cooperation in advance.

Thanks and Regards,
Ameer.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

After wishing a good day.

Sorry for the inconvenience that you have met.  We are extremely sorry for the inconvenience that you have experienced. We prefer you to replace the item with a new one rather than money back because we can only assist you to replace the TV Cabinet . We are helpless to give money back to you because there is a no pay back policy for this item.The replacement we can do this without any delay we will do this as soon as possible. Kindly keep us informed so we can act accordingly. Thank you for the cooperation in advance.

Thanks and Regards,
Ameer

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