Subject: Tech Support Candidate - Shubham Saxena
From: Shubham Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 08:59:37 -0400

| | Tech Support Test

Name | Shubham Saxena
E-mail | [email-masked]
Phone Number | (91) 9568087573
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bareilly/बरेली
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the internet connection
2. I will use a check windows firewall , It may be blocking the website
3. Provide access to website if required
4. use a vpn application to stablishe connection
5. Check the hardware of my computer and internet router
6. Restart the router

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open speaker , go to bluetooth option
2.Open bluetooth settings o phone
4.Open pair device search for your bluetooth speaker there
5. click on the name of device and pair

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skills
2. Willingness to solve issues
3. good listener
4. Patience
5. Problem solving skills

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |