Subject: English Language Test - Muhammed Shameer
From: Muhammed Shameer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 08:28:20 -0400

| | Foreign Language Screening Test

Name | Muhammed Shameer    /  (+91) 7356272758    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Have a great day, we have got your complaint letter (complaint no: XXXX). We are unhappy to inform you that the address you have submitted was either wrong or not a valid one. Once your order is back or we get further notification from the courier facilitate, we will let you know the status. Sorry for any inconvenience caused to you.
Thank you,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
This is from Homebox Team, We are happy to inform you that your concern over this product is worth nothing. Our team will be there within one day to check the product. After the assessment is over your product should be replaced with the same warranty.
Sorry for any inconvenience caused to you. For any further queries contact:xxxxxxzzz

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