Subject: English Language Test - ABDUL JALEEL VP
From: ABDUL JALEEL VP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 08:12:20 -0400

| | Foreign Language Screening Test

Name | ABDUL JALEEL VP    /  (+91) 9947593730    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir,
Hope you are doing well. We have received your mail regarding the order you have placed 14 days ago.

Our courier service partner had tried to deliver your product as per the address you have provided us. Unfortunately they found that the address you have given us was wrong and you are requested to provide us the correct address and contact number. So, your order will be delivered as soon as possible.

We regret for the inconvenience happened to you and we wish you a happy shopping
Sincerely,
Customer Service Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We have received your complaint on the TV cabinet installed at your home by our service executives and we are extremely regretful of what happened from our part.

As you are a valuable customer for us, our service executives will get in touch with you as soon as possible and the product will be replaced and reinstalled within 3 working days.

Thank you

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