Subject: Arabic Language Test - Ashiq Mahmood
From: Ashiq Mahmood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 07:18:09 -0400

| | Foreign Language Screening Test

Name | Ashiq Mahmood    /  (+91) 7356892757    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there
We are here to help you madly with pleasure.
We genuinely value your relationship with the company and recognise your enquiry as it is true and this happened owing to some technical difficulties.
It's our pleasure to let you know that we have cleared the above mentioned problem soon after your contact, and you will be delivered the product as soon as possible.
Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi there
We value our customers and help them in the best way.
If you are not satisfied with the service that we installed at your home, our team is ready to fix your complaint. If you don't mind mail us some pictures that show the intensity of the scratch, by then our well-equipped team will take a congruent decision that may protect your customer relation.
Regards.

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