Subject: Arabic Language Test - Mohammad Irfan Usman Ali
From: Mohammad Irfan Usman Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 06:41:14 -0400

| | Foreign Language Screening Test

Name | Mohammad Irfan Usman Ali    /  (91) 8858280713    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I will express my sincerest apologies and tell the customer that his \ her order is getting my utmost attention and priority.
I Will try to  make him \ her understand for example ; the conversation from my side may go as follows;
OK sir \ ma'am I will do my utmost to get your order to you as quickly as possible. I see there is a delay. I apologize sincerely. I will call you once it has been packed and once it has left our shop. please be so kind to wait a little longer. I will keep touch with you every step of the process.
The man will understand that this was a human error and you did every thing possible to settle the issue as best you could.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,Abdul
Thank you for contacting us. We really sorry for inconvenience. this experience we don't want for our customers. kindly note that you can defer the scratched product within two days through internet.  we  will attend to collect your order to you and our partner would come by express mail to take the product within two days. we will attend to you later and don't hesitate.

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