Subject: English Language Test - Md Akram
From: Md Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 06:19:53 -0400

| | Foreign Language Screening Test

Name | Md Akram    /  (+91) 8700600193    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Respected Ma'am,
first I would like to say sorry due to not delivering on the time once again i will request to you to give me your address and contact this number 02365 because delivery boy try to contact you but they do not reach your given address so don't worry it will come soon on your given address, ma'am any further information you can contact on this number 20356.
thanks and regards:
xyz
baby shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Respected Sir,
first of all I would like say sorry to you that it was packed wrongly we, have many items like this if you want to replace it then you should go to the baby shop. com where you ordered this item if you do not replace it then  your many will back with in 30 working days, any further information you will contact me on this number 23652 we always make our customer happy it's our priority once again thanks for connecting on this regard.
Thanks and regards:
xyz
baby shop

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