Subject: Arabic Language Test - Md Bashiruddin
From: Md Bashiruddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 06:10:29 -0400

| | Foreign Language Screening Test

Name | Md Bashiruddin    /  (+91) 8899308190    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

This is from babyshop.com

Hi dear customer,

Apologies for Inconvenience:

We are really sorry for the inconvenience and problem that occurred; But we do our best to deliver orders to our customers as soon as possible, and always make sure that our customers get satisfied with our company&#039;s products and services.
The order was shipped by us, and handed over to courier company same day when the order was placed by you, But I think the address provided by you is incorrect. So can you send me your correct address here please?  We will do all we can, to deliver your ordered item to you as soon as possible.
We hope, you will receive it soon.

We apologize for your inconvenience.
Thanks for your patience.
Sincerely,
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

This is from Homebox team

Dear customer,

Apologies for Inconvenience:

We are really sorry for that. This happens rarely here. Our company has a solid reputation for providing high quality products and services. The quality of the product delivered was not up to our standards. We understand an experience like this can be very upsetting.
We will exchange and  resend you new TV immediately, and we will try our best to deliver it as soon as possible.
I hope, you will receive this tomorrow it self. If you have any questions in the meantime, feel free to contact me directly.

Dear customer, we sincerely apologize for inconvenience that caused.

Sincerely,
Homebox team.

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