Subject: Arabic Language Test - Iftikhar Sabri
From: Iftikhar Sabri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 06:05:16 -0400

| | Foreign Language Screening Test

Name | Iftikhar Sabri    /  (110025) 8860741594    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer !
We have shipped your order on the same day the order was placed. Our courier partner tried to deliver the order, but the shipping address given by you was wrong. We request you to update us with the correct address to smooth delivery to the right person as soon as possile.
Feel free to cantact us if you need any further assistance. We are here to help you.
Thank You !

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer !
We are sorry to know that you received a damaged product. We understand your concern.
As per our company policy, the product only be exchanged or refunded if it is unused. You should have checked the product before installation. We are really sorry to inform you that the product is not eligible to exchange or refund now.
Thank you for understanding our policy.

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