Subject: English Language Test - YAHYA Mohammed
From: YAHYA Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 06:00:25 -0400

| | Foreign Language Screening Test

Name | YAHYA Mohammed    /  (+91) 7290886355    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear custome:

We are sorry for your inconvenience. we deliver the order to our customers in the earliest possible way and we take care of our customers's ease and comfort.

Our delivery boy went to the address mentioned in the application but couldn't find any clue.

Please mail the appropriate address to us so that we can deliver your order as soon as possible.

Thanks for your patience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer:

We are happy for contacting and purchasing the device from our company. We are very sorry for this inconvenience, this rarely happens with us.

Our company Is renowned for delivering high quality products and services. Our team couldn't pay attention to the scratches on the device delivered to your address. We apologise for this inconvenience.

We will  replace this TV with another one , which will be delivered by our team as soon as possible.

Thanks for your patience.

.

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