Subject: Arabic Language Test - Mohiuddin Mohiuddin
From: Mohiuddin Mohiuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 04:56:21 -0400

| | Foreign Language Screening Test

Name | Mohiuddin Mohiuddin    /  (110025) +917007068595    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Thank you for connecting to us

We are sorry and we can understand what are you suffering from

We got to know that your given address is wrong as per the courier that is why it could not be delivered yet if want this product you have to provide a right address because if the address is not right how can we deliver.

Once again sorry
If you have any other query you can freely contact to us

Thank you

Support team
ABCD

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
Thank you for connecting to us

We are sorry for what happened with you and we assure you that it would not happen in future

If you want to replace the product we can replace that but if you want your money back it may take 7 working days, choice is yours we can both.

thank you
Once again sorry

Homebox Team
ABCDE

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