Subject: English Language Test - Zia Ul Nabi
From: Zia Ul Nabi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 04:41:39 -0400

| | Foreign Language Screening Test

Name | Zia Ul Nabi    /  (91) 8283832787    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Dear Customer,

We are sorry your order has not arrived.

We would like to inform you that your order Ref no #0000000 has been shipped at the same day.

But your address was wrong and the product returned back.

Kindly provide us a correct address in order to reship your order.

Thank

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

Dear Customer,

We are extremely sorry for this issue in TV Cabinet.

Our representative shall visit to you regarding this matter by tomorrow.

We usually ship the products after proper inspection.

Surely we shall solve the problem by replacing the product or refunding the amount.

Customer satisfaction is our first priority.

Once again we sincerely apologize for this inconvenience.

Thanks / Regards

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