Subject: Tech Support Candidate - Shahzad Ahmad
From: Shahzad Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 04:11:42 -0400

| | Tech Support Test

Name | Shahzad Ahmad
E-mail | [email-masked]
Phone Number | (91) 8077868176
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | JAMSHEDPUR(Tatanagar)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | OPPO INDIA | Graduate engineer trainee | 22 July 2020 | 22600
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There can be many reasons of when browser is not working.
Steps to troubleshoot the problem-
1- Restart the device:
Many basic problems can be solved
simply by restarting your device. This
clears caches, and forces the device to
re-load the program or web page you
may be having issue with, rather than
use something that may be partially
wrong.

2- Make Sure the Internet Connection
Works.
3- Check if the Website is Down for
Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Swipe down from the top of the screen.
2-Touch and hold Bluetooth .
3-Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4-Tap the name of the Bluetooth device you want to pair with your device.
5-Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

As a engineer nothing is Impossible for us. I am very delight to work as technical support Engineer and will enjoy to resolve the technical issues of customer.
I think working in technical support is absolutely vital since I'll get such a great feel for what customers need and want. I enjoy the responsibilities of working as a technical support representative, so I think this position is a great fit for me and my career ambitions.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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