Subject: Arabic Language Test - Ayoub Almamo
From: Ayoub Almamo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 03:41:30 -0400

| | Foreign Language Screening Test

Name | Ayoub Almamo    /  (0091) 8217704901    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear customer

Please accept our sincere apology for the inconvenience caused to you.

We would like to inform you that will take your feedback seriously and will take the necessary action against the courier guy.

. We have already changed your location and raise a request to the relevant team to deliver your order on priority basis, please allow us 24-48 hours to get back to you and deliver the order.

We thenk you for your understanding and patience

Thanks and regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear customer Abdul.

Please accept our apologies

We would like to inform you that will take your feedback seriously.

. We have already replace your order with new TV Cabinet, please allow us 24-48 hours to get back to you and deliver the order.

We thenk you for your understanding and patience

Thanks and regards

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