Subject: Ticket re-opened - [#4943] Virtual issue California PPC
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 22 Oct 2021 06:30:37 +0000

Hi Pritish Nandi,  Ticket “#4943 – Virtual issue California PPC” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4943 to view the ticket.  Ticket comment   Hi Olesia & Lesmills team,    
 It's already fixed.  Thank you for your support.  
   
 Have a nice day.  
 Stella.  

  
 On Thu, 21 Oct 2021 at 12:23, Les Mills International <[email-masked]> wrote: 

	 
 Hi Stella, 
 ​ 
 
 Thank you for your prompt reply. 
   
 Your correct username is 237886. Please select 'Login with Les Mills Asia Pacific' and enter your credentials: 
  
 ​Moreover, I tried to log in with the password: Pearlplaza1! and it worked for me.  
 
 Please let us know if you still face a login issue. 
   
 Warm regards, Olesia Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4943

                           
                            On
                            Thu, 21 Oct at  5:33 PM
                            ,  Stella VyNguyen <[email-masked]>  wrote:
                             Hi Olesia,    
 We tried to log in as both the old & new username/password you provided but could not access.  
 Could we have another way to save time to fix the issue since members at CFY Pearl had complained about this issue?  
   
 Thank you for your support, 
 Stella.  

  
 On Thu, 21 Oct 2021 at 00:08, Les Mills International <[email-masked]> wrote: 

	 
 Hi Stella, 
 ​ 
 
 Thank you for your email. 
 ​ 
 
 It looks like App was deleted that is why you are getting this error. We never recommend deleting the App, as it will delete all content as well. 
 ​ 
 
  Please follow the steps below to reconnect Scheduler with the App: 

 1. Log into the Virtual scheduler tool via your desktop with your Virtual username and password. 
 2. Click on the Settings icon and select 'Manage Devices' . 
 3. To the right you will see options to ‘REMOVE DEVICE’ (highlighted in yellow below). Click on the option that corresponds to the device you would like to remove (in the below example there is only one device connected) 
 4. Click the Green button: SAVE CHANGES to process the device unlinking. 
 5. Once this has processed, it will take 5 minutes for the app to become ready for connecting/pairing with your studio timetable. 
 6. Log into the iPad app with your Virtual username and password and select your studio from the list and begin setup. 

 Please let us know if you need further help. 
   Best regards, Olesia Customer Services Les Mills Virtual App 

 Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4943

                           
                            On
                            Thu, 21 Oct at  3:08 AM
                            ,  Stella VyNguyen <[email-masked]>  wrote:
                             Hi Kent,  
   
 We are stuck as the same error.  
 Please refer to the pic below.  
   
 Thank you, 
 Stella.  

    

 On Wed, 20 Oct 2021 at 16:10 Minh Lu <[email-masked]> wrote: 

 
 
Hi Stella & team,  

 
 
Again, my apologies for this inconvenience, my team is working out for the solution.  
 
At the meantime can you please try log in again with account information below: 

 
 
ID: 237886 
 
Pass: Pearlplaza1!

 

 
Looking forward to your response!  

 

 
 
Best regards,

Minh
 Lu ( Kent) | Business Partnership Manager - Vietnam  
Les Mills Asia Pacific
 | [email-masked]
 
 Mobile:
 +84 939879656 ( Zalo/ Whatssap/Viber)  

 

 

 
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From: Stella VyNguyen <[email-masked]> 
Sent: Wednesday, October 20, 2021 3:59 PM 
To: Minh Lu <[email-masked]> 
Cc: Andrey Vu <[email-masked]>; Celine AnhMai <[email-masked]>; Hai Ly <[email-masked]>; Les Mills International <[email-masked]>; Luana Felix <[email-masked]> 
Subject: Re: Virtual issue California PPC

 

 
 Hi Kent, 

 
 Could you please send us a tutorial clip so we can easily follow the guideline.  
 We try to do it but it seems different from your guideline.  
 Please refer to the video for your reference.  

 
 Thank you, 
 Stella.  

 

 On Wed, 20 Oct 2021 at 15:54, Hai Ly <[email-masked]> wrote: 

 Dear Kent,

 
 Thanks for your support on this issue. We followed your steps but still can not login. 

 
 Stella, please help me to explain to Kent the trouble we are having so that he can help more easier.  

 
 Best Regards,  

 
 Hai 

 

 

 
 Vào 01:22, T.4, 20 Th10, 2021 Les Mills International <[email-masked]> đã viết: 

 
 
 Hi Luana, 
 ​ 

 Please bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues. 

 
 Tap the padlock to the top right of the App 
 Enter your admin code 
 Navigate to SETTINGS > Version > Run diagnostics   

 
 Please let us know if the diagnostics test detects any errors and what those errors are. 

 
 Many thanks, 
 Olesia 
 
 Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4943

 

 

 

 

 
--  

 

 Stella VyNguyen 

 
Assistant Member Services Manager 

 

 
Website : cfyc.com.vn

 
Office : (+8428) 71065999  
 
Facebook : facebook.com/cfycvn

 
Email : [email-masked]

 
Youtube : youtube.com/CaliFitnessYogaVN

 

 

 
--  

 

 Stella VyNguyen 

 
Assistant Member Services Manager 

 

 
Website : cfyc.com.vn

 
Office : (+8428) 71065999  
 
Facebook : facebook.com/cfycvn

 
Email : [email-masked]

 
Youtube : youtube.com/CaliFitnessYogaVN

 

 

 

 --   

 Stella VyNguyen 
 
Assistant Member Services Manager 

  
 
Website : cfyc.com.vn

 
Office : (+8428) 71065999  
 
Facebook : facebook.com/cfycvn

 
Email : [email-masked] 

Youtube : youtube.com/CaliFitnessYogaVN

 

  

                         

	

  
    --   

 Stella VyNguyen 
 
Assistant Member Services Manager 

  
 
Website : cfyc.com.vn

 
Office : (+8428) 71065999  
 
Facebook : facebook.com/cfycvn

 
Email : [email-masked] 

Youtube : youtube.com/CaliFitnessYogaVN

 

  

                         

	

  
    --   

 Stella VyNguyen 
 
Assistant Member Services Manager 

  
 
Website : cfyc.com.vn

 
Office : (+8428) 71065999  
 
Facebook : facebook.com/cfycvn

 
Email : [email-masked] 

Youtube : youtube.com/CaliFitnessYogaVN