Subject: Tech Support Candidate - Sushant Rana
From: Sushant Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 00:01:23 -0400

| | Tech Support Test

Name | Sushant Rana
E-mail | [email-masked]
Phone Number | (91) 8368110533
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi NCR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Planetcast Media Services | OTT engineer | Na | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would like to check which error is coming. Based on the error  i would like to troubleshoot with the process. If error is 404 that means this error is from server side in that the error is from ndtv sid. So, based on different errors i would go for troubleshooting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth in your phone and of your speaker. Go to scan users mearby in your phone then find a concern bluetooth name then pair it with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | I always go for bottom to top approach that means i find the problem from scratch and probable errors which makes work easy for technical support Engineer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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