Subject: Daily performance summary for LiveSalesman team for Oct 21st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 21st, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 8 | 0 | 0 | 8
Abdulmajeed Alanzy | 0 | 0 | 75 | 14 | 89
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 1 | 0 | 1 | 2
Ankit Kumar | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 6 | 13 | 0 | 19
Asma Salem | 0 | 2 | 36 | 11 | 49
Hessah Alosaimi | 0 | 2 | 0 | 0 | 2
Khaled Sufian | 0 | 2 | 0 | 1 | 3
Grand Total | 1 | 24 | 124 | 27 | 176

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 9
| Delivery Related | (blank) | 1
| | Delivery Status | 15
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return item not received | 2
| | Return Request Initiation | 1
Customer Services Total | | | 35
PreSales | (blank) | (blank) | 6
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Website/App Issues | 1
| Product Related | (blank) | 1
| | Product Specification | 5
PreSales Total | | | 15
Grand Total | | | 50

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 1 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 1 | 0 | 1 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 6 | 8 | 7 | 7 | 8 | 11 | 47
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 3 | 5
Javed Aslam | 5 | 1 | 0 | 5 | 2 | 2 | 15
Asma Salem | 13 | 2 | 1 | 2 | 0 | 2 | 20
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 1 | 2 | 4
Abdulmajeed Alanzy | 20 | 3 | 0 | 4 | 1 | 0 | 28
samah Alharby | 4 | 0 | 0 | 0 | 1 | 0 | 5
Khaled Sufian | 1 | 0 | 0 | 1 | 0 | 0 | 2
Hessah Alosaimi | 0 | 0 | 1 | 1 | 0 | 0 | 2
Mohammed Abdulwahed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 51 | 15 | 9 | 21 | 13 | 20 | 129

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 2 | 3
Malek Hosan | 2 | 3 | 0 | 1 | 3 | 3 | 12
Javed Aslam | 4 | 0 | 0 | 0 | 2 | 2 | 8
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 1 | 0 | 1
Asma Salem | 1 | 0 | 0 | 1 | 0 | 0 | 2
samah Alharby | 0 | 1 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 4 | 0 | 3 | 6 | 7 | 30

Please feel free to reach out for any further clarifications.