Subject: Daily performance summary for LiveSalesman team for Oct 21st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Oct 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 21st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 17 | 0 | 2 | 22
Abu Sufian | 0 | 0 | 2 | 0 | 0 | 2
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 11 | 0 | 5 | 0 | 10 | 26
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 4 | 4 | 14 | 0 | 0 | 22
Jok Kuol | 0 | 6 | 17 | 0 | 2 | 25
RAMI KASSAM | 0 | 2 | 16 | 0 | 0 | 18
Waseem Ahemad . Khan | 0 | 6 | 23 | 0 | 0 | 29
Javed Aslam | 0 | 0 | 0 | 2 | 0 | 2
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 16 | 20 | 94 | 2 | 14 | 146

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 13
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 9
Customer Services Total | | | 39
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 10
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 6
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Time | 3
| Product Related | (blank) | 1
| | Product Specification | 40
PreSales Total | | | 64
Grand Total | | | 105

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 12 | 1 | 0 | 0 | 0 | 0 | 13

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 2 | 1 | 0 | 0 | 1 | 4
Jok Kuol | 9 | 1 | 1 | 0 | 1 | 1 | 13
Ankit Kumar | 12 | 0 | 0 | 0 | 1 | 4 | 17
Waseem Ahemad . Khan | 4 | 3 | 1 | 1 | 0 | 1 | 10
RAMI KASSAM | 5 | 6 | 0 | 4 | 0 | 0 | 15
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 0 | 0 | 2
Abu Sufian | 2 | 1 | 1 | 0 | 0 | 0 | 4
Grand Total | 33 | 13 | 4 | 6 | 2 | 7 | 65

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 0 | 1 | 0 | 2 | 6
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 1 | 3 | 0 | 1 | 8
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 2 | 1 | 4 | 1 | 3 | 22

Please feel free to reach out for any further clarifications.