Subject: Talkdesk Customer Newsletter - October 2021
From: Kieran King - Chief Customer Officer <[email-masked]>
To: [email-masked]
Date: Thu, 21 Oct 2021 15:00:34 -0500 (CDT)

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Customer Newsletter, October 2021
All Talkdesk customers have one very important thing in common: superior customer experience is a priority for their business. What this level of service means in practice is unique to each customer, but achieving best-in-class customer service is only possible through constant monitoring of performance to understand what is working, and what’s not. Key performance indicators (KPIs) are the most effective way to stay informed of how close your business is to achieving the ideal experience for your customers. Selecting the right KPIs to drive desired agent behaviors, while also delighting customers may seem like a daunting task, but the Talkdesk customer success team is here to help. Take a look at this 
recent blog post from my esteemed colleague, Shauna Geraghty <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsp4cQfySjMJwwczOP8UwSCXuj9tB29wPqeFKsefEFdJtd93Wz3kUvXAEiyt63y74Kqw=>. Shauna simplifies the KPI selection process into 10 steps. Still have questions on what or how to measure? Ask your peers in the Talkdesk Community <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsnGKegdyLxnWH7nTE-63f41wV6WFbZl7Z6aGeCmCEXeXXrrJRQV2KPCwo291PVrm_js=> how they monitor performance or reach out to your CSM today!
Kieran King, Chief Customer Officer
Introducing Talkdesk Phone - Delivering exceptional customer experience often means extending customer service beyond the contact center and connecting agents with the rest of the organization. If you’re able to orchestrate talent and expertise across the company, integrating into a CX-suite, you can break down barriers between employees and create a customer-centric culture that drives loyalty.

Talkdesk Phone <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsmAvfUtznY6s4UdTQFOzKmS8AhPKJEMA1JU4BUtEGs4FzUqtERlCJUaOJr_nvnXcWAw=> is the industry’s first and only business phone system natively built on a 
leading cloud contact center platform, reducing costs, unifying technologies, and increasing business agility across the entire organization. We’ve taken the insights we learned from the contact center to deliver a cloud business phone system for better customer experiences. For you, this means faster help for complex customer interactions, increased workforce productivity, and better sharing of scattered insights to build a culture of customer obsession.
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AMC’s customer experience vision is to provide exceptional customer service to every customer that contacts them. The global, 24x7 team aims to respond quickly and effectively to get their customers back to streaming their favorite AMC shows. AMC selected Talkdesk for several reasons including global presence, corporate culture and strategy, and most of all Talkdesk technology that allows AMC to get back to customers in record time.
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Calling all community members! We’d like to ask for your feedback in a very short, but important survey <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVssDKi3bSFH_7TDQRXVjcJD2WR8BhTdSF5dB9CSb_LEAUge3rVdSyWoc7oJTOui6vQGA=>. The goal of this survey is to gather your input on our communications and programming related to new Talkdesk products and features so that we can improve your experience. This survey should take less than 5 minutes to complete, and as a thank you for your insights and time you'll be entered into a drawing to win one of three $150 USD Amazon gift cards. We look forward to reading your input! 

As a reminder, the Talkdesk Community is open to all Talkdesk customers, and is especially beneficial to those in the admin or supervisor roles. If you have colleagues who would like to ask questions of their peers, submit an idea for the product, or attend a webinar; please encourage them to sign up. You can request community access by contacting your CSM or emailing [email-masked] <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsX294hHR3n_y_8xCOVxlsVSsTzqMHfDhxUR2LOn-LkeUKwd6pzf-hWeFoJqASmnBH1Q=>.
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October has been a very exciting month, check out what’s new from the Talkdesk team below: 

	- Want to get rewarded for sharing your expertise? Head on over to G2 <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVscK1XW0GzqtN9NApTSI7DiUlbykkHNN2vc6WHzKSM3S_Lo-Imx9Uud0-dJnyyZJkmWY=> to share your thoughts in a review; help out your CX peers and get $50! 
	- We’ve launched some incredible new Talkdesk Research. How are contact centers focusing on engagement in a hybrid-first world? Check out the report <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsdDlRD0A_3dYKdC1EdDuDiYdplx6MmLpanlzVAl0Cz7p6h-bvsaWmCk5u6pGxAo5Hhc=>!
	- Don't miss Talkdesk Digital 
Showdown <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsR1GJfRaC0AAaFrIKsRdqo6oY2zctz-cA1Iq-DcVmea8nUy9XCBEi8PA_iGAtngsyCo=> returning November 18, 2021, showcasing leading Customer Experience (CX) solutions from across the Talkdesk Partner Ecosystem and featuring analyst Zeus Kerravala as our special host! Register <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsR1GJfRaC0AAaFrIKsRdqo6oY2zctz-cA1Iq-DcVmea8nUy9XCBEi8PA_iGAtngsyCo=> before October 31, 2021, and we’ll 
send you a sweet treat to enjoy during the event.
	- What if your agents could have 24/7 on-the-go access to their scheduled shifts directly at their fingertips? Now they can! The new Talkesk Schedule mobile app is accessible to all Talkdesk Workforce Management users and available for download on Android <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsUMnD2qbTqEMUDp5N9wnRRQcVzkTCJIpIhjjjeudw7YQJHYnkbR1SstbYeoJS90s2XY=> and iOS <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsjGJC24FwoRuOg77-yFsp1Wn-vgFwjsQ9HegOt-Ht3dnYlVtNkHlRc_ho-SR4WWGTlo=> app stores.
	- We’ve launched a new CX Champion’s toolkit which empowers Talkdesk advocates with the tools and resources they need to lead their contact center’s transformation journey, and to convey the strategic value of contact centers within all departments of their organization. This includes 4 datasheets for different personas, a slide deck, and a conversation guide. Check out the toolkit <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVstTvo4PWakuaKhAgRLhqy5iRBuk8fNFAHauB4TsR37MuFaYf6iIT0QpUi_0hqp6w-d0=>!
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Resource Center <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVslybo5JYgwTUnY-4J9FgQ5nE74b1nS7Oulv-TMA10hAB37Qz6BnTy7s0upOE8-pIFrA=>         Talkdesk Academy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsmkb8IF5Ff3vdXzgajlfpUJMZ1RIwujBBVos5E1FQ2FaafhPtgUmMcGpRFVjqjT0c_U=>         Talkdesk AppConnect <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsZogG_WpJUPA8r4077RLzmRZd23r4IIJoh5udyCZtjmt6e5m_2O1Nxel5ibYjZbKRk4=>         Talkdesk Knowledge Base <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsZeCQfsXwadO_9Q8hd_jQSwVWr4mnhzBY6BAGB4vUjt4362UayXXaX7eiCKUsorSIWY=>
<https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsemtxfxQfbG-_hV8siHvIBatcr6ukpzR-AGfbBaSN2N1n9Mn7rBz_a1f1PDAbJNab3c=>          <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsUqK0yy6oyx-O1UwY872RzZiGNvsvHeCGuceJMemsnpfUEt-T9JYvoVNWOwsbI9B0cA=>          <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVskoGsuj_XYkoK8StbSLlSfNtYiR-nFFreEzk4-CWALvN3AT2co31qjVVC-noyHFlRWg=>
535 Mission Street, 12th Floor, San Francisco, CA 94105 <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGAQ2mVsu856CB6ySPBlOom-lJGA2PrGKWW6kcKvu58q3KaHWgrP0vkRw-fD8HXI-T6cv6ijK0=> 
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