Subject: Trainer Candidate - Kaushal Ojha
From: Kaushal Ojha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 15:34:27 -0400

| | Tech Support Test

Name | Kaushal Ojha
E-mail | [email-masked]
Phone Number | (91) 8882014839
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Retrotech business solutions Pvt Ltd | Training manager | Till date working | 55K
Previous Employer 1 | Mercer Mettl | Assistant manager | 05/02/2021 | 47K
Previous Employer 2 | Concentrix Daksh | Lead Training and quality analyst | 2/62021 | 33k

If Selected, how much time do you need to join? | 15 day's
Please briefly describe your work experience specifically in training? | Have 8+ years of experience in Training Quality and Operations with top MNC.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Six sigma certified and we'll versed with all the key parameters involved in BPO/KPO and sales business
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There is nothing like good or great it's always how to treat and provide service as it's service provider who makes any customer good.
What according to you makes you a good candidate for this position? | My Experience, knowledge, versatility in different style of business and my certification onto it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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