Subject: English Language Test - Shrikant Singh
From: Shrikant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 10:49:22 -0400

| | Foreign Language Screening Test

Name | Shrikant Singh    /  (+91) 8553266162    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/mam

We tried to reach your location to give you your ordered #handbag, unfortunately,  our delivery boy is unable to find your location and contact you.

Kindly set and check your delivery location again and call at 9 to pick your order.
Hope it helps.

Thanks & Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

I am very sorry for what happened. It was unacceptable and will never happen again.

The representative that you spoke with didn’t actually hang up the phone. I was informed that he tried to transfer your call but it must not have gone through. Since the call dropped a second time, you might want to check your phone service provider. We pride ourselves on our service, and would never do something like that.

Again, I am very sorry for the inconvenience. Please contact customer support for any further concerns you might have our customer service agents are always very happy to help.

Sincerely,

Shrikant Singh

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