Subject: Tech Support Candidate - PRANJALI KUNDU
From: PRANJALI KUNDU <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 10:40:22 -0400

| | Tech Support Test

Name | PRANJALI KUNDU
E-mail | [email-masked]
Phone Number | (91) 9670992565
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | LUCKNOW , UP
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
MS-OFFICE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FRESHER | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly , I will check the web address in the address bar to make sure you're going to the right webpage.
If you are , try to open the same webpage on another computer connected to the same network.
If you can't see the webpage on any computer ,check if you are connected to the internet . If you are the webpage might be doen.

Secondly
Delete the cookies.

Change the proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Tap Bluetooth .
3. Pair a Bluetooth accessary  .
4.Swipe down from the top of the screen.
5.Make sure Bluetooth is turned on.
6.Touch and hold Bluetooth.
7.In the list of paired devices , tap a paired but unconnected device.
8.When your phone and the Bluetooth device are connected , the device shows as "Connected".

What according to you makes you a good candidate for customer service or technical support job?

Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and acquisition. Ask the critical question to gauge a candidate's commitment to the role and gain insights about their customer service philosophy.

1. Approachable personality.
2. Understanding of the role.
3. Passion for customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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