Subject: Tech Support Candidate - sonam pal
From: sonam pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 09:31:39 -0400

| | Tech Support Test

Name | sonam pal
E-mail | [email-masked]
Phone Number | (+91) 8700055769
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly, i will open a new tab and check to see if i can load another website like youtube.com or drive.com. If it works or i can open another site then i will skip down to the problem happens with certain website like connection was interrupted, reset or timed out. Or if i can't open another site, continue on to the next step.

2.I will launch another browser, like Internet Explorer, and try to open the site i have having problems with. If the site works in another browser then the problem only happens in browser or if the website doesn't work in another browser, then the probelm happens in all the browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. swipe down from the top of the screen.
2. touch and hold Bluetooth.
3.Tap pair new device. If you don't find Pair new device, check under "Available devices" or tap More Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on screen instruction.

What according to you makes you a good candidate for customer service or technical support job? | I am good with people and always listen before i speak,i can work with people and i have a strong commnunication skills. I can manage all the tasks and problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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