Subject: English Language Test - Ayan Ghosh
From: Ayan Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 09:00:07 -0400

| | Foreign Language Screening Test

Name | Ayan Ghosh    /  (91) 9475325911    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
(Coustomer name)
I am the coustomer service representative of live salesman. your order was shipped by us and handed over to the courier company. The courier boy tried to deliver it but your address was wrong. Please update your address or call back the delivery person.
Thank you
Ayan Ghosh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
Abdul
I am Ayan, from live salesman.Anything you buy on this website you can replace the product in 7 days from the delivery. So you just go to the replacement section and click it. One person from our end will go and replace it .
Thank you

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