Subject: Tech Support Candidate - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Oct 2021 08:55:10 -0400

| | Tech Support Test

Name | Neeraj Kumar
E-mail | [email-masked]
Phone Number | (+91) 9971979096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dilshad garden
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vanilla technologies | Web developer | 2 | 0
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check network weather it is connected or not.
Check router responding or not by  giving  ping.
Check DNS
If router is working then run  troubleshooting network.
Troubleshooter ll find the error after this we can solve according to error.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth of mobile phone and bluetooth speaker both and after this search the name of speaker and try to connect or pair with this. after pairing play the song.

What according to you makes you a good candidate for customer service or technical support job?

Patience
Soft skill

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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